Customer Contact and Returns Policy

This policy applies to all products purchased from Platinum Vitabiotics Limited, through this website and any e-commerce platforms.

Contact Information:

• Customer Support Email: contact@platinumvitabiotics.co.uk

Communication Channels:

• We are committed to providing excellent customer service and support.
• For any inquiries, concerns, or assistance, please contact us via email or phone during our customer support hours.

Returns Policy:

• We want you to be completely satisfied with your purchase from Platinum Vitabiotics.
• If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days from the date of delivery for a refund or exchange.
• To initiate a return, please contact our customer support email to obtain a Return Merchandise Authorisation (RMA) number.
• Items must be returned in their original condition, unused, and with all original packaging intact.
• Please note that certain items may not be eligible for return due to hygiene reasons or other restrictions. Contact our customer support for more information.
• Ensure items are addressed to:
  • Unit F3 Fieldhouse Industrial Estate
  • Rochdale
  • OL12 0AA
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Once your return is received and inspected, we will process your refund or exchange promptly.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 20 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges:

• If you would like to exchange an item, please contact our customer support team within 30 days to see if this is possible.
• Exchanges are subject to availability. If the desired item is not available, a refund will be offered.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.
• We will arrange for a replacement or refund, depending on the availability of the product and your preference.
• Please provide photos of the damaged or defective item(s) to expedite the resolution process.

Cancellation Policy:

• Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be cancelled.
• To cancel an order, please contact our customer support team as soon as possible with your order details.

Policy Updates:

• We reserve the right to update or modify our customer contact and returns policy at any time without prior notice.
• Any changes to the policy will be effective immediately upon posting on our website.

Contact Us:

• If you have any questions or concerns about our customer contact and returns policy, please don't hesitate to contact us.

Thank you for shopping with Platinum Vitabiotics!