Privacy Policy

Privacy Policy

Effective Date: 14th July 2023

This Privacy Policy outlines the policies and practices of Platinum Vitabiotics, a UK Limited Company (referred to as "we", "our", or "us"), regarding the collection, use, disclosure, and protection of personal information provided to us by individuals ("you" or "users") in relation to our products, services, and website (collectively referred to as the "Services"). This policy applies to all individuals who interact with us, including customers, visitors to our website, and other stakeholders.

1. Information We Collect

We may collect and process various types of personal information from you, including but not limited to:

• Contact information (such as name, address, email address, and phone number)
• Financial information (such as payment details)
• Demographic information (such as age, gender, and location)
• Usage information (such as IP address, browser type, and device information)
• Communication preferences
• Any other information you provide to us voluntarily

2. How We Use Your Information

We use the collected personal information for the following purposes:

• Providing and improving our products and services
• Processing transactions and sending transaction notifications
• Communicating with you, responding to your inquiries, and providing customer support
• Sending promotional and marketing communications (you can opt-out at any time)
• Analyzing usage patterns to enhance user experience and improve our Services
• Complying with legal obligations

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Third-party service providers that assist us in delivering our Services (e.g., payment processors, shipping partners)
• Legal and regulatory authorities to comply with applicable laws and regulations
• In case of a business transfer, merger, or acquisition, with potential buyers or partners

4. International Transfers

Your personal information may be transferred to, processed, and stored in countries outside of the UK or the European Economic Area (EEA). We will take appropriate measures to ensure your information is adequately protected when transferred to such countries.

5. Your Rights

You have certain rights over your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: You can request corrections to inaccurate or incomplete information.
• Erasure: You can request the deletion of your personal information under certain circumstances.
• Restriction: You can request the limitation of processing in certain situations.
• Objection: You can object to certain types of processing, including direct marketing.
• Data Portability: You can request your data in a machine-readable format under certain conditions.
• Withdrawal of Consent: If we rely on consent for processing, you can withdraw your consent at any time.

6. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website or through other communication methods.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: contact@platinumvitabiotics.co.uk or send any written correspondence to:Unit F3, Fieldhouse Industrial Estate, Rochdale, OL12 0AA